Radu Serban

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name: Radu Serban

profile: AI/ML Data Scientist

email: contact@knowledge-flows.com

phone: (+31)-06-33363400

Skills

Jupyter/Python, R 100%
ML: Pytorch, Tensorflow, Scikit Learn 90%
MLOps: Docker, Airflow, MLFlow 70%
Full stack dev 60%

About me

I am a strategic leader in business insights, knowledge-driven and decision support systems and AI-related applications, with 20+ years of experience in leveraging AI, data, and predictive analytics to drive business growth across consumer-driven industries. Passionate about transforming complex data into actionable strategies, I specialize in:

  • AI-Driven Consumer Intelligence & Market Insights – Building intelligent systems to enhance customer understanding, retention, and engagement.
  • Decision Support Systems & Predictive Analytics – Leveraging AI, big data analytics and predictive analytics to enable real-time decision-making in data-intensive applications and knowledge systems.
  • Business & Product Strategy – Leading cross-functional teams to create data-driven, scalable business solutions.
  • Smart Enterprise of the Future – Driving e-commerce, retail, and business transformation with innovative and strategic business strategies and AI.

    With a track record of delivering measurable and customer-centric business impact, I have built AI-enabled customer segmentation models, decision support systems, personalized recommendation systems, churn and demand prediction models, and optimized digital communication and business strategies to improve revenue growth, customer engagement, and operational efficiency. I thrive in fast-paced, data-rich environments, where AI and data can drive intelligent decision-making for business transformation and continuous adaptation to current market conditions.

  • services

    Passionate about delivering busines services with significant impact on business transformation, business adaptation or bysiness strategy.

    AI Assistants, Ranking & Recommendations Systems

    Design, implementation, testing, deployment and maintenance of personal AI Assistants, chatbots, multi-agent workflows and task automations. Implementation, model training and performance tuning for Recommender Systems, Ranking Systems (learning-to-rank), semantic search and fuzzy matching/mapping.

    Services and Apps using Classic/Traditional Machine Learning Models

    Feature extraction, model training, deployment, tuning, performance evaluation and integration of Classic/Traditional oMachine Learning Models (using ML methods and techniques like linear/logistic regression, neural networks, deep learning, ensemble learning (bagging, boosting, stacking), text/image classification, forecasting models, anomaly/outlier detection, customer segmentation, churn prediction, etc. Development & Programming languages employ JupyterLab/JupyterHub, Anaconda, Python, R or SQL, and one of the ML Frameworks like PyTorch, TensorFlow, Scikit-learn, XGBoost, HuggingFace, etc.

    Content Generation and Multi-Modal Interaction using Generative AI

    Dataset preparation, model training, tuning, evaluation and integration of service components for content generation using Generative AI and multi-modal conversation using LLMs (Transformers, self-attention, positional embeddings, fine-tuning, Retrieval-Augmented Generation (RAG), vector search (FAISS), LLMs (GPT, Llama, Gemini, DeepSeek), tool-calling agents, prompt engineering, llama.cpp), LLM Apps (LangChain, LlamaIndex, AutoGen, Ollama, llama.cpp, vLLM, LM Studio, Open Web UI), agentic workflows (Copilot, LangGraph, CrewAI, Claude).

    Data Science Services

    NLP Document services: Web & document scraping, semantic search & indexing, data discovery, NER/Namedy Entity Recognition, Q&A/Question Answering generation, Natural Language Processing & Representation Learning (word embeddings (Word2Vec, GLOVE), contextual embeddings (BERT), information retrieval, text mining). Data validation, mapping, structuring, disambiguation, Entity recognition/matching, missing data imputation, data visualization, dataset versioning, formatting & serving/dissemination, data drift monitoring, data usage monitoring.

    Computer Vision

    Computer Vision tasks, model training, testing, integration and performance measurement: OpenCV, object detection, ResNet, YOLO, image recognition, OCR/character recognition, Diffusion Models, Multi-modal LLM models (PaliGemma), image segmentation (SAM/Segment Anything, DINO, Detectron, SAMURAI). Visual object feature extraction, annotation (auto-tagging, classification), product matching/recognition based on visual embeddings. Similar product ranking, generation.

    Applied Statistics Services

    Statistics Services: Descriptive Statistics, Inferential Statistics, Bayesian A/B Testing, Causal Inference

    Optimization & Reinforcement Learning

    Optimization Methods (Linear & Mixed Integer Programming, Genetic Algorithms, Bayesian Optimization), Reinforcement Learning (model-free RL, Q-learning, Soft Actor-Critic, DDPO/Deep Deterministic Policy Gradient, regret-minimization methods (Multi-armed Bandit, Upper Confidence Bound))

    $

    MLOps Services and AI Architectures

    MLOps (Docker, Kubernetes, CI/CD pipelines (Git, Gitlab), MLflow experiment tracking, model drift & performance monitoring (Evidently, Grafana)). Cloud & AI Infrastructure (AWS/Amazon Web Services, Microsoft Azure, GCP/Google Cloud Platform, Databricks, Hugging Face). Big Data Ingestion & Querying (Airflow, BigQuery, AWS Athena, Spark, Databricks). Distributed Model Training (DeepSpeed, Ray, CUDA) and ML Model Serving (TensorFlow Serving, TorchServe, Seldon).

    17

    PROJECTS COMPLETED

    21

    YEARS OF EXPERIENCE

    9

    TOTAL CLIENTS

    23

    USE CASES/SOLUTIONS DEFINED

    Selected Portfolio Use Cases

    Marketing for the Retail Domain.

    article-1

    UseCase#001 - Personalized Recommendation System

    Industry:Retail

    Problem: Suggest relevant products to maximize engagement/sales.

    Method: Factor Analysis (PCA/SVD), Latent Dirichlet Allocation, Matrix Factorization.

    Key Metrics: Precision@K, Recall@K, Click-Through Rate (CTR).

    Solution: Embed near real-time recommendations in "Recommended for You" widgets.

    Approach: Employ Low-Rank Matrix Approximation and User-Item Latent Factors, and use Singular Value Decomposition on Interaction Matrix

    article-2

    UseCase#002 - Customer Churn Prediction

    Industry:Retail

    Problem: Identify customers likely to stop buying from our brand.

    Method: Survival Analysis (Cox PH), Regularization (Lasso/Logistic).

    Key Metrics: Hazard Rate, Retention Probability at t+12 months.

    Solution: Trigger proactive churn intervention offers.

    Approach: Calculate hazard rates & survival curves. Apply feature selection via ElasticNet and Time-to-event data analysis

    article-3

    UseCase#003 - Customer Segmentation & Profiling

    Industry:Retail

    Problem: Group customers into meaningful clusters for targeted messaging.

    Method: Word2Vec embeddings, Clustering (K-Means), PCA/Dimensionality Reduction, t-SNE Visualization.

    Key Metrics: Cluster Cohesion, Segment Size Distribution.

    Solution: Persona-based email marketing flows.

    Approach: Construct a representation of customer behaviour using Word2Vec embeddings. Apply Elbow Method / Silhouette Score Validation; Dimensionality reduction before clustering. Run feature engineering and agglomerative clustering

    article-4

    UseCase#004 - Funnel Conversion & A/B Testing (CRO)

    Industry:Retail

    Problem: Optimize website/app flow to increase checkout completion.

    Method: Bayesian A/B Testing, Sequential Analysis, Power Analysis.

    Key Metrics: Posterior Probability, Expected Loss Reduction.

    Solution: Implement winning variant or pause underperformers early.

    Approach: Bayes Factor vs. p-value for early stopping. Use Alpha Spending functions for sequential tests. Compute posterior probability of lift

    article-5

    UseCase#005 - Multi-Armed Bandits for Personalization

    Industry:Retail

    Problem: Optimize experimentation while maximizing immediate revenue (vs. standard A/B testing).

    Method: Thompson Sampling, Bayesian Optimization, Contextual Bandits.

    Key Metrics: Cumulative Regret, Revenue per Session.

    Solution: Real-time personalization engine updates.

    Approach: Balance Explore vs. Exploit Trade-off, using Gaussian Process Surrogates. Apply dynamic variant allocation based on user context

    article-6

    UseCase#006 - Marketing Attribution & Uplift Modeling

    Industry:Retail

    Problem: Did our ad cause the purchase, or would they have bought anyway?

    Method: Causal Inference (Double Machine Learning), T-Learners/X-Learners.

    Key Metrics: Uplift Lift, True Incremental Sales.

    Solution: Target "persuadable" users, ignore "sure things".

    Approach: Use Heterogeneous Treatment Effects (HTE) and Propensity Score Matching / Weighting. Use libraries for uplift modeling (DoWhy, EconML, causalift, causalml)).

    article-7

    UseCase#007 - Customer Lifetime Value (CLV) Modeling

    Industry:Retail

    Problem: Predict future revenue from individual customers.

    Method: Bayesian Hierarchical Modeling, Survival Analysis, GLM.

    Key Metrics: NCLV (Net CLV), Predicted Repurchase Probability.

    Solution: Segment high CLV users for retention campaigns.

    Approach: Pareto/NBD or Beta-Geo Negative Binomial Distribution; Bayesian Updating of CLV parameters. Fit a model to transaction history (P1, P2, T).

    article-8

    UseCase#008 - Inventory Demand Forecasting

    Industry:Retail

    Problem: Balance stock availability vs. holding costs.

    Method: ARIMA/SARIMA, Prophet (Additive Time Series), State-Space Models.

    Key Metrics: MAPE/WMAPE, Coverage of Prediction Interval.

    Solution: Automated replenishment triggers.

    Approach: Perform Trend/Cycle/Seasonality Decomposition of parallel time series. Determine Bayesian Forecast Intervals (Prediction Bands), through Univariate time series fitting..

    article-9

    UseCase#009 - Marketing Mix Modeling (MMM)

    Industry:Retail

    Problem: Attribute sales to different marketing channels (TV, Digital, Search).

    Method: Bayesian Hierarchical Regression, Time Series Decomposition.

    Key Metrics: Media ROI, Saturation Points, Carry-over Effect.

    Solution: Budget reallocation across channels for Q+1 planning.

    Approach: Handle Heteroscedasticity & Multicollinearity in input data. Calculate Lagged Effects on Sales. Apply Bayesian regression using PyMC or Stan

    article-10

    UseCase#010 - Price Elasticity & Optimization

    Industry:Retail

    Problem: Determine optimal price points to maximize revenue/profit.

    Method: GLM with Interaction Terms, Causal Inference (IV), Bayesian Optimization.

    Key Metrics: Elasticity Coefficients, Revenue per Unit.

    Solution: Dynamic pricing rules or promotional discount thresholds.

    Approach: Apply Demand Curve Fitting (Non-linear regression). Determine Instrumental Variables for Price Endogeneity

    $

    Blog

    List of blog articles on selected topics relevant to the projects in progress or completed.

    blog post 1 GenAI

    See more ideas about GenAI: Product tagging using multi-modal LLMs, and Next Best Action recommendation

    Automated product tagging and product compatibility annotation from outfit pictures.

    blog post 3 Forecasting using Deep Learning

    See more ideas about Forecasting

    How to apply deep learning for forecasting for parallel time series: LSTML, DeepAR.

    send message us

    get in touch

    If you would like to know more about our services, insights from completed use cases or design/implementation details, please leave us a message, and we will contact you ASAP.

    Amstelveen, Noord-Holland
    0633363400
    contact@knowledge-flows.com